Be a greener gardener and recycle your waste using our garden waste collection service. For just £20 per year, we can collect your garden waste for you.
The renewal deadline is 12 May 2017. Renewals made after this deadline may lead to a break in the service received by up to 4 weeks and a reduced number of collections. Collections will stop from Mid May 2017 for those customers who have not renewed.
Annual Direct Debit paying customers. You do not need to take any further action. If you wish to continue with the service, you will automatically be sent a new sticker and calendar. If you have not received this by 14 April 2017, please contact us (see below) to arrange for a duplicate sticker to be sent.
Customers not paying by Direct Debit. You will need your eight digit reference number to use the payment links below. If you do not have this please ring Envirocall on 0191 2787878 or email email@example.com with your full address. You can also wait for your renewal letter which will be sent out in April.
Please ensure that you sign up by the renewal deadline of 12 May 2017.
If you have not received a letter by 28 April 2017, please contact us (see below) to arrange for a duplicate letter to be sent.
The 2017/18 garden waste begins in Mid May 2017 and you will be able to sign up and pay from 3 April 2017. You will need an eight digit reference number to do this which will be available to new customers from April 2017.
To obtain your eight digit reference number please ring Envirocall on 0191 2787878 or email firstname.lastname@example.org with your full address. If you are in a new build property you might need to have a reference number created for you which can take up to week or sometimes longer during busy periods.
The deadline for new customers joining the scheme is 31 August 2017.
Also if you require a brown bin for garden waste please complete the “apply for a replacement bin form” at: https://envirocallservice.newcastle.gov.uk/bins.
For your information the ways to pay are listed below though we recommend paying through our website if you have your reference number as there can be lengthy delays when paying by phone due to high call volumes.
Ways to pay from April 2017
1. Internet: Pay online
2. Pay by phone: To pay by debit card or credit card* phone 0191 278 7878 and ask for Payments. The automated payment line is now available 24 hours 7 days a week. You will need your 8 digit reference number.
3. Direct Debit: To set this up phone 0191 278 7878 and ask for Garden Waste. You can choose a one off annual payment of £20 with payment taken from your bank account on the first day of the month of the due date.
Report a Missed Garden Waste Collection
Before contacting us to report a missed collection, please ensure:
- The correct bin was put out for collection.
- The bin was at the kerbside or the designated collection point by 6.30am.
- The bin was not too heavy to be lifted by the collection crew.
- The correct items were in the bin.
Please note we use an automated system which records when streets are serviced by our collection vehicles. If the system shows your street was serviced on the correct day bins will be deemed to have been not presented and collected on the next planned collection day
If you did put the correct bin out, it wasn't overloaded and was on the kerbside by 6.30am, please contact us after 4.30pm on your collection day and we will arrange for your bin to be collected within 3 working days.
Frequently asked questions
What can I put in my brown bin?
When will garden waste be collected?
Check your bin day online. If you have recently joined the scheme we will write to you to confirm your new bin collection dates prior to them starting.
What if I move house within Newcastle - will I have to pay again?
Yes, the scheme now relates to a collection service from a particular property or household. The service is not transferable either within or outside of Newcastle. The payment is for the collection service at the property.
What if I move out of the area?
If you move house, please leave the garden waste bin at the property.
How do you know who has paid for the service?
You will be sent a sticker which you will need to stick to the lid of your bin. Our collection crews will have details of all residents who have paid for the service and will only empty bins with stickers on them.
How do I return an unwanted brown bin?
Arrange online for your brown bin to be removed or phone 0191 278 7878 (ask for 'garden waste').
Can I get assistance moving my bin?
If you already receive assistance to put out your green waste bin, you will automatically receive a assistance with your garden waste bin. If not, find out about the assisted lift service.
Buy soil conditioning compost recycled in Newcastle
Garden waste is taken to our composting facility at Sandhills near Walbottle to be recycled and turned into high quality soil conditioner. You can purchase this soil conditioner by the tonne or in 25kg bags to use in your own garden. Find out more on the Sandhills webpage.
You can contact the garden waste service by:
- Email: email@example.com. Please provide your postal address when contacting us by email.
- Phone: 0191 278 7878 and ask for 'garden waste'.