Be a greener gardener and recycle your waste using our garden waste collection service. For just £20 per year, we can collect your garden waste for you.
Collections will stop from Mid May 2017 for those customers who have not renewed.
Annual Direct Debit paying customers do not need to take any further action. If you wish to continue with the service you will automatically be sent a new sticker and calendar, if you have not received this please contact us (see below) to arrange for a duplicate sticker to be sent. For those customers not paying by direct debit, reminder letters will be sent in early May.
Thank you for your enquiry. We are no longer taking on new customers for the 2016/17 garden waste service. The 2017/18 garden waste begins in mid May 2017 and you will be able to sign up and pay in April 2017. You will need an eight digit reference number to do this which will be available to new customers from April 2017.
Also if you require a brown bin for garden waste please complete the “apply for a replacement bin form” at: https://envirocallservice.newcastle.gov.uk/bins
For your information the ways to pay are listed below though we recommend paying through our website as there can be lengthy delays when paying by phone due to high call volumes.
Ways to pay from April 2017
1. Internet: Log on to our website at: www.newcastle.gov.uk/gardenwaste. Available 24 hours 7 days a week. You will need your 8 digit reference number.
2. Pay by phone: To pay by debit card or credit card* phone 0191 278 7878 and ask for Garden Waste. Now available 24 hours 7 days a week. You will need your 8 digit reference number.
3. Direct Debit: To set this up phone 0191 278 7878 and ask for Garden Waste. You can choose a one off annual payment of £20 with payment taken from your bank account on the first day of the month of the due date.
Frequently asked questions
What can I put in my brown bin?
When will garden waste be collected?
Check your bin day online. If you have recently joined the scheme we will write to you to confirm your new bin collection dates prior to them starting.
What if I move house within Newcastle - will I have to pay again?
Yes, the scheme now relates to a collection service from a particular property or household. The service is not transferable either within or outside of Newcastle. The payment is for the collection service at the property.
What if I move out of the area?
If you move house, please leave the garden waste bin at the property.
How do you know who has paid for the service?
You will be sent a sticker which you will need to stick to the lid of your bin. Our collection crews will have details of all residents who have paid for the service and will only empty bins with stickers on them.
How do I return an unwanted brown bin?
Arrange online for your brown bin to be removed or phone 0191 278 7878 (ask for 'garden waste').
Can I get assistance moving my bin?
If you already receive assistance to put out your green waste bin, you will automatically receive a assistance with your garden waste bin. If not, find out about the assisted lift service.
Buy soil conditioning compost recycled in Newcastle
Garden waste is taken to our composting facility at Sandhills near Walbottle to be recycled and turned into high quality soil conditioner. You can purchase this soil conditioner by the tonne or in 25kg bags to use in your own garden. Find out more on the Sandhills webpage.
You can contact the garden waste service by:
- Email: firstname.lastname@example.org. Please provide your postal address when contacting us by email.
- Phone: 0191 278 7878 and ask for 'garden waste'.