What can we help you with?
How can we help?
How can you apply for help?
What is an assessment?
What happens after your assessment?
What if you do not qualify for any services?
Will you be charged for services?
Who can you contact to get help?
Are you happy with our help?
This information is also available on line in flash format.
Are you:
Do you need information, advice or have difficulties with:
Here are some of the way we can help you:
You, or your family or friend, can ask us for any information and advice. You can also ask us to assess your needs.
You can talk to our specialist workers at sensory support team at Shieldfield Centre, or if you prefer you can contact our Adult Social Care Direct Team.
We will:
An assessment means we talk about how you manage every day. You may need support for communication, mobility, looking after yourself or your family and household tasks. We will talk about what help you get from your family, friends, doctor, district nurse, care in the home and other people. We will then work out with you what other support you need.
Your assessment can be done at your home, or in our office, or in hospital before you go home.
You may want a family member or friend with you. We will ask your permission if we need to contact other people.
We can arrange communication support, for example lip speaker or BSL/English interpreter, if you want. If you feel it is easier to talk to us in another language, for example Hindi, Urdu, we can arrange for an interpreter that speaks your language.
If family and friends give you a substantial level of unpaid care, they may be entitled to an assessment of their own needs. This is called a Carer’s Assessment.
For more information about this you can talk to your social worker or contact Adult Social Care Direct.
Sometimes you may want to say things about your care but can’t do this yourself. You can ask an advocate to help you. An advocate is independent and doesn’t work for social services.
If you would like to talk to an advocate please ring Newcastle Advocacy Service.
Phone: 0191 232 7445
Fax: 0191 230 5640
Email: advocacy@cvsnewcastle.org.uk
After the assessment is done, we will agree a care plan or service plan together. This will say what you need us to do and how we will do it. We will let you know what services we will provide, who will provide them and when they start. If we arrange a service for you, we will continue to see you to make sure it is still what you need.
If you prefer, you may want to think about direct payments that allow you to organise and provide your own support. Direct payments put you in control so that you can employ your own personal assistants. If you want more information talk to your social worker or contact Direct Payments Support Project on
Phone: 0191 284 0480
Typetalk: 18001 0191 284 0480
Fax: 0191 213 0910
Email: directpayments@disabilitynorth.org.uk
There may be times when we cannot help. If this happens we may be able to put you in touch with another organisation that can help you.
Adult and Culture Services Directorate
Sensory Support Team
4 - 8 Clarence Walk
Shieldfield
Newcastle upon Tyne
NE2 1AL
Phone: 0191 278 8100
Fax: 0191 278 8178
Textphone: 0191 278 8266
SMS: 07816 841 183
Email: sensory.support@newcastle.gov.uk
Our sensory support team has specialist duty officers available on
If you or your family are in hospital and need help, contact your social work team at the hospital. The nursing staff can help you do this.
For services for children who have a hearing or sight impairment you can contact the Children with Disabilities Team at:
Civic Centre, Room 220
Barras Bridge
Newcastle upton Tyne
NE1 8PU
Phone: 0191 277 4700
Fax: 0191 277 4701
SMS: 07866 816 415
Other organisations:
Communication Support Service for deaf, hard of hearing and deafblind people
Phone (voice): 0191 211 5094
Fax: 0191 211 4888
Textphone: 0191 211 5197
Email: communication.support.service@newcastle.gov.uk
Newcastle Society for Blind People
Phone: 0191 232 7292
Fax: 0191 233 0419
Email: enquiries@nsbp.co.uk
Sense North
Phone: 0191 224 8030
Textphone: 0191 265 0631
Fax: 0191 265 3764
Deaflink - Community Development Worker with deaf, deafblind and hard of hearing people
Phone: 0191 230 5698 or 0191 2323357
Fax: 0191 232 3917
Textphone: 0191 230 5698
SMS: 0771216 3366
Email: newcastledeaflink@btconnect.com
Deafblind UK
A free phone information and advice line is available Monday to Thursday, 9am till 5pm and
Friday 9am till 4pm. Please phone 0800 132 320
Phone and fax: 01733 358 100
Textphone: 01733 358 100
Fax: 01733 358 356
Email: info@deafblind.org.uk
Deaf Centre
Phone and fax: 0191 232 4104
Email: ncdeafcentre@btconnect.com
Hearing Loss Support
Phone: 500 6145
SMS: 07800 770 673
Email: hearing.loss@yahoo.com
Becoming Visible
BSL interpreting and deaf awareness and BSL training.
Between 9am and 5pm please contact
07775 811 150
Between 5pm and 9pm please contact
07939 844 388
Newcastle Disability Forum
Phone: 0191 285 4556
Textphone: 0191 284 5313
Fax: 0191 284 5313
Email: enquiries@ndf.org.uk
Blue Badge Car Scheme
Phone: 0191 211 6111
Fax: 0191 261 6163
Textphone: 0191 211 4944
Carers Information Point
Phone: 0191 260 3030
Fax: 0191 230 5640
Typetalk or BT Text Direct
This is a service provided by BT and RNID to enable conversations between people with textphones and people with voice phones.
If you use a Textphone and want to call someone who has a voice phone you dial 18001 before the std code and number you are calling and an RNID Typetalk operator will relay your conversation.
If you use a voice phone and want to call a
Textphone dial 18002 before the std code and number you are calling and a Typetalk operator will relay your conversation.
Tell us what you think of adult and culture services?
This information is available in large print, audio tape, braille and on our BSL video with subtitles. Let us have you name, address, contact details and your preferred format by:
Phone 0191 211 6340
Fax 0191 211 4955
Textphone 0191 211 6388
Email adultservices.customer@newcastle.gov.uk
Page last updated: 26 October, 2011
